Last Updated on 22/06/2020
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Our NEO.bet Review 2020

NEO.bet Canada Review - Scam or Legit? GamblingGuy Tests 2020

NEO.bet was first launched in Germany in 2018 but has since crossed Europe, jumped the Atlantic and firmly established itself in Canada. The operator is best known for its diverse and easy to use online sportsbook, which has been engineered by betting pros with decades of experience in the gaming field.

This NEO.bet review Canada will examine the site’s trusted reputation, its impressive pre-match and live betting offerings, and explore why we think NEO.bet is a great option for sports gamers. However, we’ll also take a look at the site’s shortcomings and suggest some bigger and broader betting alternatives.

NEO.bet: Pros & Cons
  • Decent sportsbook selection
  • Super-fast website and mobile app
  • Excellent security and payment option variety
  • Useful Personal Bet Configurator tool
  • Other providers tend to offer access to more sports markets

Bonus Offers & Free Bets

Good bonus offers are the gold standard when it comes to online gaming and sports betting. That’s why in researching this NEO.bet review Canada, we were disappointed to see that NEO.bet isn’t offering any NEO.bet free bets or bonuses at the time of writing – not even a basic new customer deal.

However, it would be wholly unfair for our NEO.bet review Canada to suggest that this operator is a damp squib when it comes to bonuses, as previous NEO.bet reviews have uncovered many attractive offers. What’s more, NEO.bet is currently advertising a “NEO.bet bonus system” for existing players. Its terms just aren’t very transparent for those who are on the fence and haven’t yet signed up. The site’s bonus page simply states that players will receive new bonuses each time they turn over the money from their previous bonus 5 times at a betting odd of 1.50 within 100 days.

Usability, Look & Feel

NEO.bet has received heavy praise in recent years on account of its easy-to-use NEO.bet app – and we can see why. At the time of writing this NEO.bet review Canada, the operator is promoting one single, clear-cut app to be used consistently across all devices, so that desktop and smartphone gaming experiences are always in-sync.

This approach works well and even the old-school website is clearly laid out and easy to navigate if you prefer to place bets through your browser. The sports homepage offers a traditional grid system, with important and recent soccer matches displayed first, followed by sub-categories for other sports like American Football and Table Tennis. Everything loads quickly and sports odds can be clearly filtered using a toolbar, but the black-on-grey colour scheme is a little dull and uninspiring when compared to the bright pastel hues offered by rival operators. It’s all very function over form.

Payments

Every good NEO.bet review Canada should outline an operator’s payment methods and restrictions, so here goes…

When making a NEO.bet deposit or withdrawal, app-based payment options tend to be favoured, but traditional credit or debit cards are also accepted. The full list of payment methods includes MuchBetter, INTERAC, ExpressConnect, Apple Pay, Mastercard/VISA, Klarna, paysafecard, Skrill, Neteller, Neocoin and bank transfer – but fees and limits vary drastically between providers.

Minimum deposits typically sit at CAD $10, and minimum withdrawal limits at CAD $20. However, maximum deposits for some providers are capped at just CAD $500 and some payment methods incur fees of up to 3%. Meanwhile, the standard NEO.bet withdrawal time can take anywhere up to 3 days. We’d recommend using Klarna or Apple Pay to avoid withdrawal caps and long processing times. Both offer limit-free withdrawals and immediate cash transfers, so always check to see what works best for you.

Customer Service

NEO.bet claims to be “made by professionals for professionals”, so it should know exactly what level of customer service its players want, right? However, our NEO.bet review Canada can reveal that there are some limitations.

For example, NEO.bet offers a helpful free chat function, but reachability is limited as its only available between 09:00 and 22:00 CET. This could prove challenging for Canadian customers. Furthermore, support is available in English and German only, which makes sense given the operator’s main target markets but could be bad news for French Canadians…

There is no hotline available for customers who prefer to use the phone but there is a callback service. We understand that NEO.bet is a tech-focused provider, but still think that having no direct hotline is quite inconvenient. FAQs and email support are readily available, but we think the online chat function is probably your best bet.

License & Security

So, what does our NEO.bet review Canada make of NEO.bet’s security? The company is operated by Greenvest Betting Ltd., which is regulated and licensed by the Malta Gaming Authority (MGA). Hopefully, this should alleviate any concern of NEO.bet scams or fears that NEO.bet is not a legitimate provider. The MGA has a strong reputation on account of its governance of online betting, so NEO.bet definitely gets the green light from us.

Encryption also looks pretty strong too, with NEO.bet fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) and proudly advertising itself as TÜV certified – a sure sign that the site’s security framework is water-tight. What’s more, multiple age verification measures, such as the request of legal ID documents, are in place to protect minors from using the site. Our NEO.bet review Canada also found that Gambling Therapy and addiction prevention is promoted all across the site.

Rewards & Loyalty Program

We have already mentioned in this NEO.bet review Canada that NEO.bet offers existing players recurring bonuses, but what other loyalty perks are available?

Well, NEO.bet’s approach towards rewards is a little unconventional. Instead of offering a traditional VIP programme, NEO.bet rewards all NEO.bet betting customers each time they place a new bet. This is called the NEO.bet “Bonussystem”.

So, how does it work? New customers must unlock the scheme by depositing money into their account with either Skrill, paysafecard or bank transfer. From here, they’ll be asked to select a “personal bonus” that suits their playing needs – and recurring bonuses will be forever at their disposal for as long as they continue playing. Put simply, customers will receive a new mystery bonus each time they turn over the money from their previous bonus 5 times at a betting odd of 1.50, as long as this happens within 100 days.

NEO.bet Sports Betting

Betting Markets

Time to dive into the nitty-gritty details of sports betting with NEO.bet. This section of our NEO.bet review Canada will examine the betting markets, odds, live betting and streaming options, as well as the bet limits that are currently available at the time of writing. Let’s see how NEO.bet shapes up compared to the competition.

As an online gaming provider that specializes in sportsbook odds and sports betting, it comes as no surprise that NEO.bet operates in an impressive number of sports markets, from Soccer and American Football to Tennis, Rugby and Basketball. However, there’s also a healthy selection of more niche markets available too, including Table Tennis, Darts, Badminton and Snooker.

The “Results” page enables players to view previous game results and filter by winner, handicap and more, while the standard “Sports” page enables players to fully customize their view of available odds. This is all very clear and easy-to-use, but we think most gamers will prefer the site’s helpful Personal Bet Configurator tool, which assists players in keeping track of their own betting slips and potential outcomes in real time. This functions particularly well on NEO.bet’s app. What’s more, during a quick test we found no limits, restrictions or other frustrating issues in placing 45+ bets all at once.

In weighing up the website’s sportsbook offerings for this NEO.bet review Canada, we were also impressed to see that eSports odds were available. However, the number of games covered at the time of writing was somewhat limited, with only Online Battle Esoccer and Call of Duty League matches displayed on the homepage, and limited odds on just a select few events. Nevertheless, it’s clear from NEO.bet’s “Info” page that the operator regularly ramps up its eSports offerings from season to season, with a videostream feature currently available both online and via the NEO.bet app.

Odds

The quick tests we carried out as part of this NEO.bet review Canada found consistently high odds across both pre-match and in-play betting markets. Upon loading the sportsbook, it’s also immediately clear that NEO.bet has been set-up with seasoned sports betters in mind. The no-nonsense moving banner at the top of the home page lists the various bonuses and special features available and everything is clearly organized.

For the purposes of this NEO.bet review Canada, we felt that The Personal Bet Configurator was particularly impressive when it comes to managing odds. This tool offers players a streamlined and straightforward way of keeping on top of their selections. Players can simply select as many odds as they like, then view the combo odds for all events selected clearly on their betslip. The technology is even smart enough to automatically flag up when opposing bets have been placed, and will issue an “unplayable” alert to you in the event that any odds cancel each other out – making all odds easy to monitor and manage even for newcomers to the sports betting world.

We were also impressed to discover during this NEO.bet review Canada that, unlike many other providers, NEO.bet allows players to pick an “or” option on individual events, meaning that not all of your selections on a single combo bet have to win in order for you to accumulate funds. For example, when betting on a soccer game, you could bet on “Germany to win” while simultaneously putting money down on “over 3.5 goals”. If you select “or” when placing these bets, only one of the two selections would need to win in order for you to receive a payout.

Live Betting & Streaming

Our NEO.bet review Canada has already pointed out that functionality is a strong point across NEO.bet’s website and apps when it comes to standard sports betting – and the same is true of live betting and streaming. A quick click on the “Live” link in the top toolbar will display a grid view of all the latest odds on live games, categorized by game type.

Our NEO.bet review Canada can reveal that there’s a helpful countdown timer on the left-hand side underneath each game and that the font colour of all odds will turn to red once games are drawing to a close. Meanwhile, the video stream option available for eSports events seems to load quickly and display clearly on both computers and smartphones – with the mobile app separated into tiles so that players can keep a close eye on their odds as the game progresses, and even cash out quickly and easily as and when they feel the need.

Limits

So, how does NEO.bet fare when it comes to sports betting limits? Our NEO.bet review Canada found that limits are actually pretty flexible and even fully customizable with NEO.bet.

Our NEO.bet review Canada can reveal that each NEO.bet player can amend their pay-in, bet loss and bet stake limits quickly and easily through their online account. Players can then amend set how much they would like to spend, their maximum bet loss amount and maximum stake amount per 1, 7 and 30 days to self-discipline their use of the site. Session duration is also fully customizable, with players able to limit their game time from anywhere between 1 to 6 hours. If a player exceeds their self-imposed limits within the time frame they have set for themselves, they will be temporarily excluded from future betting activities.

But what did our NEO.bet review Canada find out about limits imposed on cashing out? Well, cashing out is similarly customizable, with players able to set upper and lower limits for cash outs – but don’t forget those payment provider-specific limits we mentioned earlier when making a deposit. These can range from a minimum deposit of CA $10 to a maximum of CA $5,000. However, it is worth keeping in mind that there is no maximum cap on deposits if you are transferring funds to your NEO.bet account via bank transfer and no minimum limit if you are making a deposit via ExpressConnect, the latter of which is backed by 100% of Canadian financial institutions. This means you can ensure you are protected against any potential NEO.bet fraud at all times.

Product Summary & Conclusion

In all, this NEO.bet review Canada is more than happy to recommend NEO.bet as a great place to play if you enjoy sports betting – especially if you are a tech-savvy player who loves apps, live streams and video feeds.

NEO.bet’s strengths include its competitive odds, easy-to-use website and apps and its fully-customizable limits. For the purposes of this NEO.bet review Canada, however, we feel that the site’s main weakness is that other providers such as Betfair and 32Red tend to have a more diverse sportsbook with a greater selection of sports to choose from.

Conclusion

In all, this NEO.bet review Canada is more than happy to recommend NEO.bet as a great place to play if you enjoy sports betting – especially if you are a tech-savvy player who loves apps, live streams and video feeds.

NEO.bet’s strengths include its competitive odds, easy-to-use website and apps and its fully-customizable limits. For the purposes of this NEO.bet review Canada, however, we feel that the site’s main weakness is that other providers such as Betfair and 32Red tend to have a more diverse sportsbook with a greater selection of sports to choose from.

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